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Email support
support@courtedcourts.comFrequently Asked Questions
Getting Started
Is Courted available on Android?
Yes — Courted is available on both iOS and Android.
How do I sign in?
On iOS you can sign in with Sign in with Apple — make sure you're signed into your Apple ID under Settings → Apple ID. On both iOS and Android you can also sign in with an email address and password. If you've forgotten your password, tap Forgot password on the sign-in screen to reset it.
What is an NTRP rating and how do I set mine?
NTRP (National Tennis Rating Program) is the standard skill scale used by USTA leagues, running from 2.0 (beginner) to 7.0 (professional). In Courted your NTRP rating is called your skill level and is self-reported. To set or update it, go to the Profile tab and tap Edit Profile. Your rating is shown on your profile and used to help players find opponents at a matching level.
How do I update my profile?
Go to the Profile tab and tap Edit Profile. You can update your display name, skill level, and other details from there.
Subscriptions & Billing
Is Courted free?
Courted offers a 30-day free trial with full access to everything. After the trial, your access depends on whether you subscribe and whether you're on a league team:
- Active subscriber (trial or paid) — full access to all features: match scheduling, activity feed, Discover, courts, stats, photos, Shot of the Day, and all captain tools.
- League team member (no subscription) — free, permanent access to your League tab. You can view your team, see lineups, mark your availability, and check scores. Other features (social feed, Discover, match scheduling, Shot of the Day) are locked behind the paywall. Captains must have an active subscription to manage their team.
- No subscription, not on a league team — you can log in but all features require a subscription.
What does a subscription cost?
Courted Pro is $4.99/month or $49.99/year (save ~17%). Both plans include the same 30-day free trial for new subscribers. Payment is handled securely by Apple App Store or Google Play.
What features require a subscription?
Here's the breakdown of what's included at each tier:
| Feature | Free trial / Paid | League-only (free) |
|---|---|---|
| League tab (view team, lineups, scores) | ✓ | ✓ |
| Mark availability for league matches | ✓ | ✓ |
| Activity feed, reactions & comments | ✓ | — |
| Schedule matches & post open matches | ✓ | — |
| Discover players near you | ✓ | — |
| Browse & report courts | ✓ | — |
| Full stats & match history | ✓ | — |
| Match photos | ✓ | — |
| Shot of the Day puzzle | ✓ | — |
| Captain tools (lineups, roster, score logging) | ✓ | — |
What happens when my free trial ends?
When your trial ends, your subscription automatically begins and you're charged your chosen plan ($4.99/mo or $49.99/yr). If you cancelled before the trial ended, your access drops based on your team membership — see "Is Courted free?" above. You won't lose any data either way.
How do I cancel my subscription?
Subscriptions are managed through the store you purchased from — Courted cannot cancel on your behalf. To cancel:
- iPhone: Settings → [your name] → Subscriptions → Courted → Cancel Subscription
- Android: Google Play → Profile icon → Payments & subscriptions → Subscriptions → Courted → Cancel
Cancel at least 24 hours before your next renewal date. You'll keep access until the end of the current billing period.
How do I switch between monthly and annual, or manage my plan?
You can switch plans or update your subscription through the same place you cancel:
- iPhone: Settings → [your name] → Subscriptions → Courted
- Android: Google Play → Profile icon → Payments & subscriptions → Subscriptions → Courted
Changes typically take effect at the next renewal date.
Can I get a refund?
Refunds are handled by the store you purchased from, not by Courted.
- Apple (iOS): Visit reportaproblem.apple.com, find the Courted charge, and tap "Request a refund."
- Google Play (Android): Open Google Play → Profile icon → Payments & subscriptions → Subscriptions → Courted → Report a problem.
Refund eligibility is determined by Apple's and Google's policies.
I subscribed but the app still shows the paywall — what do I do?
Try tapping Restore purchases on the paywall screen. This syncs your subscription status from the store. If that doesn't help, sign out and back in, or email us at support@courtedcourts.com.
Scheduling & Matches
How do I schedule a match?
Tap the + button at the top of the Home screen. You can post an open match that any nearby player can accept, or send a direct match request to a specific player by searching their name. Set your preferred time (exact or a flexible window), choose a court, and you're set. Match scheduling requires an active subscription or trial.
How do I add photos to a match result?
After tapping Save Result on a match, you'll be prompted to add up to 3 photos from your device's photo library. If you tap Skip, you can always come back later — open the match from your activity feed or profile history and tap the photo option on the match detail page.
How do I edit or delete a match?
For regular matches, go to the Profile tab and find the match in your history. Tap the match card to open it, then tap the pencil icon in the top right to edit the score or delete the match. For league match scores, go to the League tab, open the match, and use the edit option there.
League Play
How do I join a league team?
Your team captain adds you to the team directly from within the app. If you're expecting to be on a team and don't see it in your League tab, ask your captain to add you using the email or username you signed up with. If you're a captain, go to the League tab and tap Create Team — you'll automatically become the captain (subscription required).
How does league management work?
Captains manage everything from the League tab: creating the team, adding roster members, setting lineups, coordinating availability, exchanging lineups with the opposing team, and logging scores. An active subscription is required for all captain actions. Players can view their upcoming matches, mark their availability, and see match results — these are free as long as you're on a league team.
How do I import my USTA match schedule?
When creating a league team, you can import your schedule automatically by uploading screenshots of your USTA (TennisLink) schedule — Courted reads the dates, times, and opponents from the images so you don't have to enter each match by hand. Watch the walkthrough below to see exactly how it works:
Still stuck? Email us at support@courtedcourts.com and we'll help you import.
How do I mark my availability for a league match?
Go to the League tab and open your upcoming fixture. You'll see an availability section where you can mark yourself as available, unavailable, or note a preference. Your captain will see your response when setting the lineup.
How do I log a league match result?
Go to the League tab, find your match, and tap Log Score. Enter the set scores for each court and tap Save Result. You'll have the option to add up to 3 photos — or tap Skip and add them later from the match detail page. Logging scores requires a captain with an active subscription.
How do I dispute a league score?
If the opposing team logged a score incorrectly, your captain can edit it directly from the match in the League tab — tap into the match and use the score edit option. Both teams will be notified of the change. If you're still stuck, email us at support@courtedcourts.com.
Can a captain manage multiple teams?
Yes — a single subscription covers all teams you captain. You can create or manage multiple league teams without paying extra.
What happens if my captain's subscription lapses?
If no captain on your team has an active subscription, captain actions (setting lineups, managing the roster, logging scores) are temporarily locked until someone resubscribes. Your access to view the team, see lineups, and mark availability is not affected — that's always free for team members.
Social & Discovery
How do I find players to play with?
Go to the Discover tab to browse players near you. You can filter by skill level and city. Tap any player to view their profile, then follow them or send them a direct match request. Discover requires an active subscription or trial.
How do I follow another player?
Tap any player's name or avatar to open their profile. Tap the Follow button. If their profile is private, they'll receive a follow request and can approve or decline. Once you follow someone, their match results appear in your activity feed.
How do I react to or comment on a match in the feed?
Open the Activity tab to see your feed. Tap a match card to open the detail view, where you can leave a reaction or comment. Comments and reactions are visible to others who follow the match participants.
What is Shot of the Day?
Shot of the Day is a daily tennis puzzle. A new scenario is presented on a court diagram each day — tap where you'd hit your shot, then confirm. You'll see how your choice scored and the optimal play explained. Check the leaderboard to see how you rank against other players. Shot of the Day requires an active subscription or trial.
Notifications
What notifications does Courted send?
Courted sends push notifications across these categories (all individually toggleable):
- Chat Messages — new messages in match, group, and team chats
- Mentions — someone @mentions you in a chat or comment
- Comments — someone comments on your match
- Replies — someone replies to your comment
- Reactions — someone reacts to your match
- New Followers — someone starts following you
- Match Updates — invites, edits, cancellations, court & time changes, reminders
- Group Activity — join requests and approvals for your groups
- Court Report Prompts — reminders to report court conditions before your matches
- League Updates — lineup confirmations, claim requests, and score reminders for your league team
How do I turn off specific notifications?
Go to your Profile tab, tap the settings icon, and select Notification Settings. Each category has its own toggle so you can choose exactly what you hear about.
I'm not getting notifications — what do I do?
First, check your in-app notification settings (Profile → settings icon → Notification Settings) and confirm the relevant toggles are on. Then check your device:
- iPhone: Settings → Notifications → Courted → make sure Allow Notifications is on
- Android: Settings → Apps → Courted → Notifications
If notifications look enabled but still aren't arriving, try signing out and back in. Still stuck? Email us at support@courtedcourts.com.
Account & Privacy
Is my data private?
Your profile is visible to other Courted users by default. You can set your profile to private from the Profile tab — followers must be approved, and your match history won't appear on the public feed. Match data shared inside a league (scores, lineups) is visible to your teammates and opponents. See our Privacy Policy for full details.
What happens to my data if I delete my account?
Deleting your account permanently removes your profile and personal data within 30 days. Match results and scores you logged with other players may remain visible in their history (e.g., a doubles partner's match record), but your name will be removed. This action cannot be undone.
How do I delete my account?
Go to your Profile tab, tap the settings icon, and select Delete Account. This permanently removes your account and associated data. The action cannot be undone. Note: deleting your Courted account does not automatically cancel your App Store or Google Play subscription — cancel that separately first (see "How do I cancel my subscription?" above).
Can I use Courted on the web?
Courted is primarily a mobile app (iOS and Android). A web version is accessible at courtedcourts.com for basic browsing, but the full experience — scheduling, league management, the social feed — is designed for the mobile app.
Troubleshooting
I can't sign in — what do I do?
On iOS, if you use Sign in with Apple, make sure you're signed into your Apple ID under Settings → Apple ID. If you signed up with email, enter your email and password on the sign-in screen and tap Forgot password if needed. On Android, use your email and password. If you're still stuck, email us at support@courtedcourts.com.
Why can't I see the activity feed or certain features?
The activity feed, Discover tab, Courts tab, and match scheduling require an active subscription or free trial. If your trial has ended and you're not on a league team, you'll see the paywall when tapping those features. Tap Start free trial to subscribe, or Restore purchases if you've already subscribed and something isn't syncing correctly.
How do I report a bug or problem?
Email us at support@courtedcourts.com with a description of what happened, what you expected, and your device/OS version. Screenshots are always helpful. We read every report.
Still need help?
If your question isn't answered above, reach out at support@courtedcourts.com and we'll do our best to help.